We want you to be happy with Shotcraft. This explains cancellations and refunds for our subscriptions. Payments and refunds are handled by Stripe, acting as our Merchant of Record via Stripe Managed Payments.
1.Cancellation
- You can cancel your Pro or Premium subscription at any time from your account settings.
- Cancellation stops future renewals. You keep access to your paid features until the end of your current billing period, and you are not charged again after cancelling.
- We do not provide prorated refunds for the unused part of a billing period, except as set out below.
2.Refunds
- 7-day money-back on your first subscription: if you are a new subscriber and not satisfied, contact us within 7 days of your first payment and we will refund it in full.
- After the first 7 days, payments for completed or current periods are generally non-refundable, except where required by law.
- Renewals: since you can cancel anytime before a renewal, renewal charges are generally non-refundable. If you were charged unexpectedly, contact us and we will review it fairly.
- Ebooks and digital content are included with Pro and Premium and are not sold separately; they are covered by the subscription terms above.
3.How to request a refund
Email support@theshotcraft.com with your account email and the reason. Approved refunds are processed by Stripe to your original payment method, typically within 5–10 business days.
4.Payment provider
Stripe, acting as our Merchant of Record via Stripe Managed Payments, is the merchant of record for purchases on Shotcraft. Stripe handles payment processing, tax, and can assist with billing and refund queries.
5.Chargebacks
Please contact us first if you have a billing concern — we will resolve it quickly. Filing a chargeback without contacting us may result in account suspension.